FAQs

FAQ

Q?

Are gratuities included?

A.

Gratuities are at the customers' discretion, however for parties of 20 or more an 18% gratuity will be added.

Q?

What if my child gets sick the day of a special event?

A.

Darlings & Divas will do their best to accommodate last-minute cancellations due to sickness with a note from a Medical Professional. Special Event credits expire one year from event date.

Q?

What is the Special Event cancellation Policy?

A.

Special event reservations must be pre-paid at time of booking (just as if you purchased a ticket to a concert). Tickets may be refunded up to ten (10) days prior to your event. You must call the store directly to cancel your reservation during the time allowed.

Q?

What if my child doesn’t want all of the services offered at the special event?

A.

Each special event is specially formulated to allow for all services to be completed within the celebration time. We cannot substitute services or offer discounts for services not used.

Q?

Can I celebrate my child’s birthday at a Special Event?

A.

Yes, we will gladly celebrate your child’s birthday at our special event. All guest tickets must be pre-paid. Standard cancellation policy applies. We will do our best to seat your guests together, but cannot guarantee special seating. We cannot be responsible for gifts and gifts cannot be opened during Special Events.

Q?

When is the final head count due?

A.

Final headcounts are due 3 days prior to your event.  While we do our best to accommodate last minute changes, we cannot promise them when made less than 3 days prior to your celebration.

Q?

I have a pet, is that OK for at home parties?

A.

Of course.  If you have pets, please make us aware at party booking.  To facilitate easy setup, please remove large pets from the party area prior to our arrival.

Q?

Can you help me serve food and clean up for at home parties?

A.

Yes!  We would be more than happy to serve and clean up for you.  This service is billed at $50.00 per half-hour and is in addition to service time.

Q?

How early will you arrive for the party at my place?

A.

We arrive between 20-40 minutes prior to service start time, depending upon the amount of setup your party requries.

Q?

What is your travel policy?

A.

We will gladly travel to you, travel fees apply. Please call us to discuss and plan your event. 

Q?

Where is the best place in my home for you to set up?

A.

Depending upon the type of party you book, we will need access to electricity and water.  Additionally, we need space to setup our service stations.

Q?

How do I reserve a party at my house?

A.

Parties are booked on a first come, first served basis.  To reserve your party date and time, a non-refundable $100.00 deposit is required alongside a signed party contract.  We suggest booking at least 3 weeks in advance, although last minute reservations may be accommodated if schedule permits. Please refer to our travel policies above. 

Q?

Can you accommodate guests with food allergies?

A.

It is your responsibility as the party host to check if any of your guests have food allergies.  If one of the children does have an allergy, we will try our best to be accommodating.  Nothing we serve has peanuts or other nuts as an ingredient, but we cannot speak for manufacturing processes. If a guest has severe allergies, we ask that the parent of that guest provide an alternate refreshment for that child that they can bring in.

Darlings & Divas of Amityville, Inc., its employees, and associates are not responsible for allergic reactions or other medical reactions possibly caused by the menu, makeup, hair accessories, wearing of dress-up clothing, or any other activity taken place before, during, or after the celebration.

In case of liability or financial remuneration due to any possible medication reaction, the responsibility lies soley on the client.

Additionally, Darlings & Divas of Amityville, Inc. assumes no responsibility or liability for any accidents or damages that occur during a party such as staining of skin, hair, or clothing due to the use of any products such as eye shadow, hairsprays, colored hairsprays, glitter tattoos, crafting supplies, etc.

Q?

Can I bring my own decorations?

A.

If you’d like to bring special plates or decorations, you may do so the day before and we will setup prior to your arrival.  Any extensive decorations wll be billed additional upon consulation.

Q?

Can I bring my own food?

A.

No outside food is allowed per the Suffolk County Board of Health.

Q?

What do I need to do if my child is attending a party at Darlings & Divas?

A.

We now require a waiver prior to all children attending a party at Darlings & Divas.  Every child will need to have a parent or legal guardian’s signature prior to their attendance at our parties. Click here to complete our waiver

Q?

How do I reserve a party?

A.

Parties are booked on a first-come, first-served basis.  To reserve your party date and time, a non-refundable $200.00 deposit is required alongside a signed party contract.  We suggest booking at least 3 weeks in advance, although last minute reservations may be accommodated if schedule permits.

Q?

What happens if I have to cancel my party?

A.

Once your deposit is paid, parties can only be rescheduled or postponed.  We will gladly work with you to find an alternate date for your party based upon our availability.  If you choose to cancel your event, your deposit is non-refundable.

Q?

What happens if there is a snow-storm, my child gets sick, etc.?

A.

In the event of inclement weather, Darlings & Divas of Amityville reserves the right to reschedule your event.  If your child becomes ill, we will gladly work with you to find an alternate date for your party based upon our availability.  If you choose to cancel your event, your deposit is non-refundable.

Q?

What if there is more than one birthday girl?

A.

If twins or siblings, then both birthday girls are complimentary and NOT included in the guest headcount.  If you are splitting a party with a close friend or an extended family member, that is OK, but only one birthday girl is complimentary, the other must be included in the guest headcount.

Q?

Can I bring goodie bags?

A.

Yes, you are more than welcome to bring in your own goodie bags.  We also sell goodie bags for $5.50 each (they have a retail value of $6.50 or more in the boutique).

Q?

How early can I arrive for my party, how long can I stay after my party is over?

A.

You may arrive 15 minutes prior to your party, no earlier as we will be setting up.  You must leave no later than 10 minutes after your party is over.  Unreserved overtime will be billed at $50.00 per half-hour.

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